The secrets of successful client relationships

When it comes to advertising agencies, they don’t come much more prestigious than Omnicom’s DDB. Whenever any of us needs a quote of substance, Bill Bernbach – the B in DDB – is always a rich source of wisdom. 

So what a treat to sit down with their global CEO, Alex Lubar, to find out what makes DDB successful. Alex speaks to what he sees as the two driving forces of agency culture – momentum and optimism – and how they’re an essential foundation for innovation. 

We also cover how quality drives differentiation in a marketplace that’s often seen as oversupplied. And Alex shares his perspective on creating shared goals with clients, as well as how to maintain the trust and transparency required to ensure success. 

Alex has an ease in the way he approaches his work, whether that’s dealing with difficult clients or handling the natural ups and downs of agency life. So regardless of whether you’re also in a big global role, this conversation is a valuable masterclass in optimism and positivity. 

Highlights:  

[04.07] The two driving forces of agency culture.

[05.39] How supportive environments help solve problems.

[07.07] Maintaining the highest standard of behaviour in the workplace. 

[09.57] Talent management and self-improvement.

[15.16] Insights from younger generations. 

[19.45] Trends in client behaviour. 

[22.30] Building an honest relationship between clients and your team. 

[29.00] Perceived oversupply in the agency market.

[30.25] Differentiation comes through the lens of quality. 

[32.48] How clients choose agencies.