To get your agency back to growth, you need to take decisive action. But how can you make good decisions at pace and ensure that change sticks? With forethought, determination and luck,...
To thrive in the ‘new normal’, agencies must develop their own unique customer experience. Step one is to understand what’s working well and prioritise what needs to change. Even before...
If there’s a single secret to winning new-business, it’s empathy. And now’s the perfect time to be more client-centric and do the right thing. Without downplaying the severity of the...
Becoming more focused is transformational for your agency, but narrow application of words like ‘niche’ and ‘specialise’ can cause all sorts of trouble. The Bee Gees sang ‘It's only...
Liberating your agency from outdated disciplines is the first step to being more client-centric and differentiated. Twitter can be grim. Under any decent, kind or vulnerable tweet, you’ll...
Take care when you’re close to unveiling your new proposition. At best, the last yards are the hardest. And at worse, misplaced urgency will blind you to any flaws. About 30 years ago, I...
I love Lucky Generals’ Andy Nairn. He talks a lot of sense. So if you didn’t see his Campaign piece on The Power and Pitfalls of Purpose, then do check it out. Or rather, don’t -...
It’s not just agencies who hold outdated views on Procurement, so how would Marketers benefit from a refreshed perspective? (This article first appeared in Marketing Week and was written...
Many agency leaders are still involved with every client and every decision, even though it slows down growth. But getting beyond the firefighting might be easier than you think. All parents...
From short-termism and risk aversion, to misguidedly exploiting an oversupplied agency market, are Marketers harming their chances of success? (This article first appeared in Marketing...