The pandemic has accelerated the need for fundamental change - this is achieved through nuanced adaptation not wholesale reinvention. Having made tough decisions, supported your team and...
Lockdown offers agencies a unique opportunity – not just to define what genuine partnership looks like, but also how to achieve it. (This article first appeared in Campaign) The subject...
Being ready to thrive once the pandemic passes requires decisive action now. But as well as taking the right decisions, how can you make sure that change sticks? With forethought,...
To adapt for growth as COVID-19 passes, agencies must develop their own unique customer experience. Step one is to prioritise what needs to change. Even before the pandemic, the traditional...
If there’s a single secret to winning new-business, it’s empathy. And now’s the perfect time to be more client-centric and do the right thing. Without downplaying the severity of the...
Becoming more focused is transformational for your agency, but narrow application of words like ‘niche’ and ‘specialise’ can cause all sorts of trouble. The Bee Gees sang ‘It's only...
Liberating your agency from outdated disciplines is the first step to being more client-centric and differentiated. Twitter can be grim. Under any decent, kind or vulnerable tweet, you’ll...
Take care when you’re close to unveiling your new proposition. At best, the last yards are the hardest. And at worse, misplaced urgency will blind you to any flaws. About 30 years ago, I...
I love Lucky Generals’ Andy Nairn. He talks a lot of sense. So if you didn’t see his Campaign piece on The Power and Pitfalls of Purpose, then do check it out. Or rather, don’t -...
It’s not just agencies who hold outdated views on Procurement, so how would Marketers benefit from a refreshed perspective? (This article first appeared in Marketing Week and was written...