24th February 2026

Raising the bar for customer experience

Craig Elimeliah on client burden, solving complexity and why bigger isn’t better

Episode 65

Craig Elimeliah

CCO, Code and Theory

Today’s guest is Craig Elimeliah, Chief Creative Officer at Code and Theory, sharing his passion for why technology and creativity must go hand in hand.

In his view, clients have been carrying the burden of fragmentation for far too long. That’s why his role blends engineering, strategy and craft to help clients navigate modern complexity. 

The discussion also explores Stagwell’s orchestration platform, The Machine, and how it’s reshaping integration across the marketing lifecycle. And perhaps most provocatively, Craig challenges our industry’s obsession with scale. If bigger isn’t always better, then agility and systems thinking matter far more.

HIGHLIGHTS:

[02:29] Inseparable disciplines

[04:28] Thinking like architects

[07:35] Creativity as change

[17:25] AI as creative accelerator

[22:59] Platformisation of holdcos

[26:14] Evolving business models

[30:13] Agentic operating systems

[36:05] Knowing what to automate

[42:31] Mediocrity scales exponentially

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