Co:definery is the trading name of Bonn Consulting Ltd (“Co:definery”, “we”, “us” or “our”). Bonn Consulting Ltd is the controller of the personal information described in this privacy policy.
Our contact details are:
We are registered with the UK Information Commissioner’s Office (“ICO”).
This policy explains how we collect and use personal information when you visit our website, contact us, subscribe to our newsletter, download or use our resources and assessments, become a client, take part in a recorded call, provide a testimonial, or otherwise interact with us.
Depending on how you interact with us, we may collect:
We do not intentionally ask you to provide special-category information, such as information about your health, ethnicity, political opinions, religion, trade-union membership or sexual orientation. Please avoid including such information in free-text forms, assessment responses, recordings or project materials unless it is relevant and we have agreed that it is appropriate to do so.
We obtain personal information:
If we obtain your information from another source and use it to contact you, we will provide or direct you to appropriate privacy information as required by law.
UK data protection law requires us to have a lawful basis for using personal information. Our principal purposes and lawful bases are set out below.
Where we rely on legitimate interests, we consider whether our interests are necessary and proportionate and balance them against your interests, rights and reasonable expectations.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that took place before consent was withdrawn.
If you subscribe to Believe in Better, we use the details you provide to send the newsletter and related communications. You can unsubscribe at any time using the link in any marketing email or by contacting us.
We may also contact relevant business professionals about our services where this is permitted by law. We may use professional contact information obtained through an existing relationship, a referral, an event, LinkedIn, a public business source or a reputable data provider. We take account of whether the communication is likely to be relevant and reasonably expected.
We do not send further marketing to anyone who has asked us to stop. We may retain a minimal suppression record so that we can respect that request in the future.
Our online business assessment, provided through ScoreApp, collects your contact details and answers, calculates a score and generates recommendations.
The score is intended to provide general business insight. It is not used to make a solely automated decision that produces legal or similarly significant effects concerning you. If we use the result to inform a conversation or marketing follow-up, you may object to that use by contacting us.
We use specialist call-recording, transcription and AI-summary providers to record, transcribe and summarise telephone or video calls. These currently include Otter, Google Meet and Plaud, but we may use comparable providers from time to time. We tell participants before recording begins. We use recordings and transcripts to create an accurate record of discussions, recommendations, decisions and actions and, where applicable, to deliver client work.
If you do not want a call to be recorded, please tell us before or at the start of the call so that we can consider a suitable alternative.
These services use artificial intelligence to produce transcripts and summaries. They may process information outside the United Kingdom as described in section 11.
With your consent, we may publish a testimonial containing your name, photograph, role, organisation and quotation. You may withdraw your consent by contacting us. We will then stop using the testimonial within a reasonable period, although we may not be able to retrieve material already printed or independently republished by others.
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Our website is hosted using Webflow. We use Google Analytics to understand how visitors use the website and to help us improve it. Google Analytics is optional and will not be activated until you provide consent through our cookie settings.
Our website may also use essential technologies needed for security, network management, remembering your cookie choices and providing features you request. These do not require consent where they are strictly necessary.
Podcast content is embedded using Captivate. When you use an embedded player, Captivate may receive technical information such as your IP address, device information and information about playback. Where its technologies are not strictly necessary to provide content you have requested, they will be managed in accordance with your cookie choices.
You can accept or reject optional technologies and change your choice at any time using the Preferences link on our website. Further details, including the technologies used and how long they operate, are available in our cookie notice.
We share personal information only where reasonably necessary for the purposes described in this policy. Recipients may include:
Our providers may use their own subprocessors. We require processors handling personal information on our behalf to protect it and use it only in accordance with their contractual obligations and our instructions, except where the law permits or requires otherwise.
We do not sell personal information.
Some of our providers and their subprocessors are based outside the United Kingdom or access information from other countries. These may include countries in the European Economic Area, the United States, Australia and New Zealand.
Where UK law requires safeguards for an international transfer, we use an appropriate legal mechanism. Depending on the destination and recipient, this may include:
You may contact us if you would like further information about the safeguards relevant to your personal information.
We retain personal information only for as long as reasonably necessary for the relevant purpose, including legal, regulatory, accounting and reporting requirements. Our usual periods are:
We may retain information for longer where required by law or where reasonably necessary to establish, exercise or defend legal claims. Where appropriate, we delete or anonymise information instead of continuing to retain it in identifiable form.
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure. These include access controls, account security, appropriate supplier arrangements and the security features provided by our technology platforms.
No internet or storage system can be guaranteed to be completely secure. If you believe information you have provided to us may have been compromised, please contact us promptly.
Depending on the circumstances and the law that applies, you may have the right to:
These rights are not absolute, and exemptions may apply. We may need to request information to verify your identity before responding. We will normally respond within one month, subject to any extension permitted by law.
To exercise your rights, email hello@codefinery.com.
Please contact us first if you have a concern about our use of your personal information. We will try to resolve it.
You also have the right to complain to the Information Commissioner’s Office:
If you are located in the European Economic Area or another jurisdiction whose data protection law applies, you may also be entitled to complain to the relevant local data protection authority.
If you provide personal information about another person, you should ensure that you are permitted to do so and, where appropriate, make this policy available to them.
Our website and services are intended for business professionals and are not directed at children. We do not knowingly collect personal information from children through the website. If you believe a child has provided information to us, please contact us.
Our website may link to websites operated by other organisations. Those organisations are responsible for their own privacy practices, and we encourage you to read their privacy information.
We may update this policy to reflect changes to our services, suppliers or legal obligations. We will publish the updated version on this page and change the “Last updated” date. Where a change has a material effect on how we use personal information, we will take reasonable steps to bring it to the attention of affected individuals.
Questions, requests and concerns about this policy or our use of personal information should be sent to:
Bonn Consulting Ltd, trading as Co:definery
83 Whalley Drive
Bletchley
MK3 6HX
United Kingdom
Email: hello@codefinery.comÂ
